In
case one forgets .... a few weeks before the opening of world's most technologically advanced airport .. Terminal 5
“Our main goal was to minimise any negative impact caused by the change of systems,” said Tom Garside, head of T5 systems and integration at BAA. “We wanted to reach a period of stability and have achieved that successfully. It is all tried, tested and ready to go.”
"The T5 technology is focused on self-service systems and the pre-flight experience" said BA chief information officer Paul Coby. “It is about responding to customers’ needs. The use of IT will speed people through check-in and security so they can spend more time airside working, relaxing, eating or shopping.”
"T5 was a once-in-a-lifetime opportunity to address Heathrow’s IT needs and is a positive example of how two companies can work together to deliver a complex infrastructure" said BAA IT director Richard Rundle
"BAA claims T5 will host one of the world’s most sophisticated baggage handling systems, with more than 18km of conveyor belt. More than 400,000 hours of software engineering has gone into developing the complex baggage handling system, which can process up to 12,000 bags per hour". But if a plane is delayed, it won't send the luggage to be loaded as it 'thinks' the plane has departed. Perhaps a few more hours of thought rather than software engineering required!
Today, BA said Gareth Kirkwood, director of operations, and David Noyes, director of customer services, would be leaving. What about Tom, Paul and Richard? Or are they busy sorting through the luggage!
Case note: Apparently, folks are eagerly awaiting an influx of unclaimed luggage at Greasby's auction house in Tooting, London. You can bid for unopened suitcases and take pot luck on what's inside. Makes one think about what to pack doesn't it. And if I'd lost my case coming back from Italy some years ago, pity the person who found the cheese!
Some extracts based on an article in Computing, 13 Mar 2008 by Angelica Mari.